Shipping policy
At Velvoner Tee, we want to make the shipping process simple and transparent. Please review the information below before placing your order.
1. Shipping Locations
We currently sell and ship within the United States only.
At this time, we do not ship to:
- Military addresses
- Other restricted delivery addresses
We are currently unable to ship orders outside the United States.
2. Shipping Cost
We offer a simple shipping rate for all eligible orders:
- Standard Shipping: $4.99
- Free Shipping: Orders over $70
The applicable shipping charge will be displayed during checkout before you complete your purchase.
3. Order Processing Time
Orders are generally processed within:
3–5 business days
Processing takes place Monday through Friday, excluding applicable holidays.
Please note that weekends and holidays are not counted as business days.
4. Order Cutoff Time
Our daily order cutoff time is:
5:00 PM (GMT-08:00) Pacific Standard Time
Orders placed after the cutoff time may be treated as being placed on the following business day for processing purposes.
5. Shipping Time
Once your order has been processed and shipped, the estimated delivery time is:
5–8 business days
Shipping days are Monday through Friday.
Please note that the shipping period begins after the order processing period has been completed.
Estimated Total Delivery Time
The estimated time from placing an order to delivery is approximately:
8–13 business days
This is an estimate and not a guaranteed delivery date.
6. Shipping Address
Please carefully review your shipping address before completing your order.
Orders are shipped from:
Robinadve LLC
322 E Louisiana St APT 3323
Indianapolis, IN 46204
USA
We are not responsible for delays or delivery problems caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the address if your order has not yet been processed or shipped.
7. Order Tracking
When tracking information is available, it may be provided through the email address associated with your order.
Please allow some time for tracking information to become active after your order has been shipped.
If you have questions about your shipment, please contact our customer support team.
8. Shipping Delays
The shipping times provided above are estimates.
Occasionally, delivery may take longer because of circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- Address-related issues
- Transportation disruptions
- Unexpected operational delays
- Other circumstances beyond our control
If your order is delayed, please contact us and we will do our best to assist you.
9. Lost, Stolen, or Undelivered Packages
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the carrier for additional information.
You may also contact us at:
We will review the available shipping information and assist where possible.
10. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because of an incorrect or incomplete address, please contact us at support@velvoner.com so we can review the available options.
Additional shipping charges may apply if the order needs to be reshipped.
11. Shipping Restrictions
We currently ship only to eligible residential and commercial addresses within the United States.
We do not currently ship to military addresses or other restricted delivery locations.
12. Contact Us
If you have any questions about shipping or your order, please contact us:
Velvoner Tee
Operated by Robinadve LLC
322 E Louisiana St APT 3323
Indianapolis, IN 46204
USA
Email: support@velvoner.com
Phone: +1 317-657-5622
Velvoner Tee — Made for Moms. Made with Love.